Making Beacon the Employer of Choice

 It’s not good enough for Beacon Health System to be just a good place to work. Everyone would agree that we want our workplace to be great, a place where we feel appreciated, respected and part of the team.

Over the past year, in response to associate engagement surveys, Beacon has been doing a lot of things to let associates know they are valued, and that we can accomplish great things by working together.

Based on the feedback from the engagement surveys, Beacon leaders have been undertaking a variety of programs and initiatives aimed at improving communication among associates, better recognizing associates for their outstanding contributions, enhancing an atmosphere of teamwork and offering more support (training, equipment) to managers and associates. The next associate engagement survey begins on September 22.  Thank you to all associates for sharing your valuable survey feedback that is helping to make Beacon the employer of choice.

Just exactly what has been done thanks to feedback from associates like yourself? Probably more than you thought.

Feedback & Recognition

“My organization recognizes employees for excellent work.”

The creation of recognition programs “Doc You Rock” at Elkhart General and Memorial, as well as BRAG TV at Elkhart General. The transformation of The Beam, the associate newsletter that highlights the accomplishments and contributions of associates.

Associate Appreciation meal, featuring Port-a-Pit chicken.

“My organization helps me deal with stress and burnout.”

Associates were invited to attend a South Bend Silver Hawks game. Discounted tickets with food attracted associates and family members for a fun, stress-free night at the ballpark.

Access to New Avenues, a free Employment Assistance Program which offers face-to-face counseling, financial counseling, online and personal consultation for childcare, eldercare, consumer decision-making tools, financial and legal guidance, wellness and healthy lifestyle support.

Employee Support

“I have a manageable workload.”

Leadership providing training to help managers more efficiently run staff meetings.

“My organization supplies me with the equipment I need.”

Information Systems developed a process for regular rounding of clinical units to assess computer issues and equipment needs.

Mission & Values

“I understand how my daily work contributes to the organization’s mission.”

Associates developed an initiative called “My One Thing” that allows Elkhart General and Memorial associates to share what they love about their job.

Teamwork

“Abusive behavior is not tolerated at my organization.”

Training was made available to managers to better handle abusive behaviors in the workplace. Developed a Dignity and Respect campaign highlighted by inspirational quotes placed at Memorial (and Elkhart General soon); informational tips about respect and kindness emailed house-wide.

Communication & Input

“My manager communicates messages that my coworkers need to hear, even when the information is unpleasant.”

Managers were offered training on crucial conversations and other communication skills to help them better inform their staff about goals, financial conditions and new developments within Beacon. Managers attend “retreats” that equip them with tools to enhance communication among associates.

“I am kept informed of the organization’s future plans and direction.”

Implemented communication best practices observed during site visits at other hospitals, including holding more regular department meetings.

Some nursing departments are using a web-based program that allows nurses who aren’t at work to watch staff meetings live at home from a computer or smartphone.

Leadership Connection Day allows not only directors and managers to attend, but associate leaders as well.

“My ideas and suggestions are valued by my organization.”

Mimicking the program Elkhart General program has in place, Memorial began offering a regular meal program, “Owl’s Hours,” to night shift associates.