Hut, Hut… Beacon Medical Group, Huddle!
The talk these days in the Beacon Medical Group Customer Service Committee is all about the daily huddle! In football, the huddle informs the team of the next play and ensures everyone knows the assignments and will follow through in the expected manner. A huddle in your practice or department can achieve the same result.
Plus, the daily huddle is a great way to increase communication about staff, equipment/supplies, goals, and for sharing concerns and kudos. Here’s how to get started!
If you think a daily huddle sounds good, but you’re not sure you can make it work in your particular environment, the BMG Customer Service Committee encourages you (in the true Beacon innovator spirit) to give it a try! Or, try one of these alternate ideas being used at BMG practices: email huddle, daily rounding by a practice manager and daily huddles by department.
Daily Huddle Rules
Time of day — As early as possible (ideally morning)
Length of time — Spend 5 to 15 minutes total (depending on size of team)
Number of attendees — Teams of 7 or fewer
Who attends — Every person in your company/practice/department should attend a daily huddle.
Who runs it — The senior manager
Location — Anywhere that is convenient
Agenda — Use the Same One Every Day
This suggested agenda is based on the Rockefeller Habits:
What’s Up — Each team member gives an update from the last meeting. (30 seconds)
Numbers — Report on critical metrics: customer service numbers, number of patients to be seen, capacity, etc. (3 to 5 minutes)
Roadblocks — Any thing that might keep your team from meeting its objectives to day (3 to 5 minutes)
Value and Ideology — Praise, acknowledgement and offers of help